Effective Date: October 30, 2023
Digital Marwar Private Limited is dedicated to providing excellent service and ensuring customer satisfaction. We understand that concerns or grievances may arise from time to time, and we are committed to addressing them promptly and fairly. This Grievance Policy outlines the process for addressing and resolving grievances related to our digital marketing services.
1. How to Raise a Grievance
If you have a grievance or concern, please follow these steps:
Step 1: Contact Customer Support: In the first instance, please contact our customer support team at email@example.com to discuss your grievance. Provide as much detail as possible about the issue and your contact information.
Step 2: Escalation to Management: If you are not satisfied with the resolution provided by our customer support team, you can escalate your grievance by contacting our management team at firstname.lastname@example.org. Our management team will review your grievance and respond to you within a reasonable timeframe.
2. Information Required
When raising a grievance, please provide the following information to help us understand and address your concerns effectively:
Your full name and contact information.
A clear description of the grievance or issue you are facing.
Relevant order or transaction details, if applicable.
Any supporting documents or evidence related to your grievance.
3. Grievance Resolution
We will make every effort to resolve your grievance in a fair and timely manner. Our team will thoroughly investigate the issue and provide you with a detailed response outlining the resolution or steps being taken to address your concerns.
4. Escalation to Regulatory Authorities
If you are not satisfied with the resolution provided by Digital Marwar, and you believe your grievance relates to a violation of applicable laws or regulations, you may have the option to escalate the matter to relevant regulatory authorities.
5. Contact Us
If you have any questions about this Grievance Policy or need assistance with raising a grievance, please contact us at email@example.com.
We value your feedback and are committed to resolving your grievances in a transparent and efficient manner. Thank you for choosing Digital Marwar for your digital marketing needs.